Your PASDUCHAS purchase comes with a customer satisfaction guarantee whereby if you find your purchase doesn’t fit the way you hoped then you can receive a refund on full priced items. Exchanges and credit notes are offered on sale items excluding outlet. All returns are the responsibility of the customer and refunds are excluding the initial shipping cost paid. All returns are at the cost of the customer.
- To return your Pasduchas purchase, all you need to do is alert PASDUCHAS of your decision within 7 days of receiving your delivery.
- Please email email@example.com requesting an RA# and complete the returns form that will be sent out with your original purchase.
- All returned items must be unworn, unwashed, unmarked and tagged exactly as the item was dispatched to be eligible for refund, exchange or store credit.
- Please note any returns that are sent back without an RA# will be 'returned to sender' and no refund will be issued.
- Sale items or items purchased using a discount code can not be refunded unless deemed faulty by our team. If your sale item or item purchased using a discount code does not fit the way you had hoped, an exchange or store credit will be issued. The introductory 'WELCOME10' code is exempt from sale terms and conditions.
- In the event a return does not meet the set standards, PASDUCHAS reserves the right to reject the return.All returns are at the cost of the customer. Postage costs will be covered under the circumstance the garment is faulty or from error on our behalf. Please note the maximum coverage provided is $20.
- Refunds and replacements will be issued for manufacturing faults, however please note this may not include general wear and tear.
- Credit notes have no expiry and are non refundable or transferable.
- In the circumstance the garment is deemed faulty, we require the original piece to be returned in order for the refund to take place.
- Styles purchased in the OUTLET are FINAL SALE. These items cannot be returned, exchanged or credited. Unless deemed faulty by our team.
- Any items purchased in our showroom via our 'shop by appointment' can only be returned for a credit note or exchange.
- Are returned to us within 7 days of delivery.
- Are returned in original condition (unworn, unwashed and original tags are attached).
- Please contact our customer care manager at firstname.lastname@example.org to organise a Return Authorisation number ( RA ) within 7 days of delivery. Please state if you are wanting to Return or Exchange the item purchased.
- In your email we ask you include your name the order number and the item(s) you wish to return.
- After you have been issued an RA number, please fill in this returns form and send your item back. (The item must be returned within 7 days of contacting Pasduchas for the refund/exchange to be processed. Any orders returned after the 7 day period will be returned to sender and no refund will be issued).