RETURNS

BOXING DAY SALE - US ORDERS 

All US orders placed during our Boxing Day Sale with any discount applied are final and cannot be returned. Please choose carefully and read the size guide for measurements.

RETURNS, EXCHANGE & CREDIT NOTE POLICY

We want you to feel completely supported when choosing your Pasduchas piece. While we don’t offer refunds on change-of-mind or incorrect size purchases, we happily provide store credits and exchanges to ensure you find the perfect fit and style with ease. 

 

CLICK HERE FOR THE RETURNS PORTAL

 

GENERAL RETURNS POLICY

  • We do not provide refunds for returns, including change-of-mind or incorrect size.

  • We offer exchanges through our returns portal for a new size or style (any balance will be issued via a credit note).

  • If you wish to return your item for a store credit it will be issued via email. Store credits are valid for 12 months.

  • Returns back to Pasduchas are at the cost of the customer (you can purchase a return shipping label via the returns portal for a flat rate of $13.50 - AUS orders only).

  • Returns must be lodged through our returns portal within 14 days of receiving your order. 

  • Once return is lodged, items must be returned to our warehouse within 7 days from approval. 

  • Returns will not be accepted unless lodged through our returns portal.

  • Returned items must be unworn, unused, unwashed and in original condition with tags and packaging intact.

  • If you have received a faulty item or believe your order is faulty, please contact us immediately. (Please note: incorrect fit or normal wear and tear is not considered a fault.)

  • Any returns received outside of the returns timeframe or without approval will be returned to sender. 

EXCHANGES - AUSTRALIAN ORDERS ONLY

We offer exchanges via our returns portal for customers wishing to change their size or select an alternative style.

If you choose to exchange or use your credit to shop, the following will apply:

  • Exchanges are available for an alternative size or a different style. If the new item exceeds the original purchase price, the balance will need to be paid to secure the exchange. If the new item is of lesser value, any remaining balance will be issued as a credit note.

  • Limit of 2 exchanges per order.

  • Please note we offer complimentary shipping to send out your exchange.

  • Your exchange will be sent once the original item has been received and processed by our team. 

If you encounter any issues using the returns portal, please email info@pasduchas.com.au

CREDIT NOTES

  • Credit notes will be issued via the returns portal and emailed once approved.

  • Credit notes that are not linked to an instant exchange will be issued once the return has been received and inspected.

  • Credit notes are non-refundable and non-transferable.

  • Credit notes have a 12-month expiration from the date of issue.

  • If you have misplaced a credit note issued to you, please email info@pasduchas.com.au

INTERNATIONAL RETURNS

We gladly offer exchanges or credit notes for international customers. These must be actioned via our returns portal.

  • Returns and exchanges shipped back to Pasduchas are at the customer’s expense and must be purchased outside the portal.

  • Exchanges shipped back to the customer will require an additional shipping fee, charged during the exchange process via the portal.

  • If you require your exchange to be sent prior to us receiving the returned item (e.g., you need it for an event), please reach out to info@pasduchas.com.au

  • Credit notes will be issued as outlined above.

SALE ITEMS

This applies to items marked down or purchased using a promotional code.

  • All sale items (not marked Final Sale) can be exchanged for another size/style to the same value or less than the original purchase price, subject to availability—or returned for a credit note.

  • Items marked Final Sale cannot be returned, exchanged, or credited.

PRE-ORDERS

While Pasduchas encourages you to secure our often-limited products, we ask that you commit to your pre-order. We do not accept cancellations once a pre-order has been placed.

Please consider all factors before finalising a pre-order, including sizing, fit, colour, fabrication, and delivery date. If the item does not suit or fit you upon arrival, our usual returns policy applies.

FAULTS

If you have received a faulty item or believe your order is faulty, please contact us immediately. Please note: incorrect fit or normal wear and tear is not considered a fault.

An image of the fault is required in the returns portal before approval.
All orders are thoroughly inspected by our QC team prior to dispatch.