RETURNS
PASDUCHAS EOFY SALE
50% OFF | 5 HOURS ONLY
Discount automatically applied at checkout. Excludes bestsellers and pre-orders. All purchases made during the 50% off promotion are final sale and are not eligible for return, exchange or credit note.
Starts 12PM AEST Monday 22 June 2026
Ends 5PM AEST Monday 22 June 2026
EOFY 30% OFF
Discount automatically applied at checkout. Excludes bestsellers and pre-orders. Full-priced items purchased during the 30% off promotion are eligible for exchange only. Sale items receiving an additional 30% off are final sale and are not eligible for return, exchange or credit note.
Starts 5PM AEST Monday 22 June 2026
Ends Midnight AEST Tuesday 30 June 2026
RETURNS, EXCHANGE & CREDIT NOTE POLICY
We want you to feel completely supported when choosing your Pasduchas piece. While we don’t offer refunds on change-of-mind or incorrect size purchases, we happily provide store credits and exchanges to ensure you find the perfect fit and style with ease. Excluding any Final Sale items.
CLICK HERE FOR THE RETURNS PORTAL
GENERAL RETURNS POLICY
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We do not provide refunds for returns, including change-of-mind or incorrect size.
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We offer exchanges through our returns portal for a new size or style (any balance will be issued via a credit note).
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If you wish to return your item for a store credit it will be issued via email. Store credits are valid for 12 months.
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Returns back to Pasduchas are at the cost of the customer (you can purchase a return shipping label via the returns portal for a flat rate of $14.05 - AUS orders only).
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Returns must be lodged through our returns portal within 14 days of receiving your order.
- Once return is lodged, items must be returned to our warehouse within 7 days from approval.
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Returns will not be accepted unless lodged through our returns portal.
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Returned items must be unworn, unused, unwashed and in original condition with tags and packaging intact.
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If you have received a faulty item or believe your order is faulty, please contact us immediately. (Please note: incorrect fit or normal wear and tear is not considered a fault.)
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If an item is damaged while being tried on, please contact us at info@pasduchas.com.au prior to returning it. If an item is returned damaged without prior notification, a $20 repair fee will be charged. If the repair fee remains unpaid, the item will be returned to the sender and no credit or exchange will be issued. If an item is returned damaged beyond repair, it will not be accepted for return.
- Any returns received outside of the returns timeframe or without approval will be returned to sender.
EXCHANGES - AUSTRALIAN ORDERS ONLY
We offer exchanges via our returns portal for customers wishing to change their size or select an alternative style.
If you choose to exchange or use your credit to shop, the following will apply:
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Exchanges are available for an alternative size or a different style. If the new item exceeds the original purchase price, the balance will need to be paid to secure the exchange. If the new item is of lesser value, any remaining balance will be issued as a credit note.
- Instant exchanges are available on Australian orders. A pre-authorisation fee will be held on your card and in the event your return isn't scanned within 14 days, you will be charged the full fee of your instant exchange item.
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Limit of 2 exchanges per order.
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Please note we offer complimentary shipping to send out your exchange.
- Your exchange will be sent once the original item has been received and processed by our team.
If you encounter any issues using the returns portal, please email info@pasduchas.com.au
CREDIT NOTES
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Credit notes will be issued via the returns portal and emailed once approved.
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Credit notes that are not linked to an instant exchange will be issued once the return has been received and inspected.
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Credit notes are non-refundable and non-transferable.
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Credit notes have a 12-month expiration from the date of issue.
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If you have misplaced a credit note issued to you, please email info@pasduchas.com.au
INTERNATIONAL RETURNS
We gladly offer exchanges or credit notes for international customers. These must be actioned via our returns portal.
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Returns and exchanges shipped back to Pasduchas are at the customer’s expense and must be purchased outside the portal.
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Exchanges shipped back to the customer will require an additional shipping fee, charged during the exchange process via the portal.
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If you require your exchange to be sent prior to us receiving the returned item (e.g., you need it for an event), please reach out to info@pasduchas.com.au
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Credit notes will be issued as outlined above.
- Instant exchanges are not available for international orders.
SALE ITEMS
This applies to items marked down or purchased using a promotional code.
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All sale items (not marked Final Sale or exchange only) can be exchanged for another size/style, subject to availability—or returned for a credit note
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Items marked Final Sale cannot be returned, exchanged, or credited.
- Bundle Full-Priced Sets & Save 20% - Offer valid on selected full-priced matching sets only. Cannot be used in conjunction with any other offer, promotion, or discount code. Discount is automatically applied at checkout when both eligible pieces are purchased in a single transaction. Terms are subject to change without notice.
PRE-ORDERS
While Pasduchas encourages you to secure our often-limited products, we ask that you commit to your pre-order. We do not accept cancellations or offer refunds once a pre-order has been placed.
Pre-order delivery windows are provided as estimates only and may be subject to change. Please consider all factors before finalising your pre-order, including sizing, fit, colour, fabrication, and estimated delivery date.
If your item is unsuitable upon arrival, it may be returned in accordance with our standard Returns Policy.
FAULTS
If you have received a faulty item or believe your order is faulty, please contact us immediately. Please note: incorrect fit or normal wear and tear is not considered a fault.
An image of the fault is required in the returns portal before approval.
All orders are thoroughly inspected by our QC team prior to dispatch.